AMTRA RAMA Complaints and Professional Standards

All RAMAs are required to abide by the current version of the Code of Practice, to abide by the Veterinary Medicines Regulations taking account of VMD's Veterinary Medicines Guidance Notes, and to act in a professional manner.

Where appropriate AMTRA will work with the Inspections and Investigations Team of the VMD to investigate complaints, in accordance with the Memorandum of Understanding between the VMD and AMTRA.

Complaints by AMTRA student RAMAs

Student RAMAs (or recently qualified RAMAs) who wish to make a complaint about the standard of service, action or lack of action, provided by AMTRA during their time as a student RAMA, should consult the student complaints procedure.

Complaints about AMTRA RAMAs

AMTRA's Professional Standards Committee and Board will consider written complaints about AMTRA RAMAs alleged to have breached the Code or alleged to have acted in some other way which might constitute a breach of professional standards.

Complaints should be made in writing to:
The Secretary General
AMTRA
1c Windmill Avenue
Woolpit
Bury St Edmunds
IP30 9UP
or email [email protected]

Complaints will be considered by the Board and where appropriate by the Professional Standards Committee in accordance with the procedural document CF1 Registration and Professional Conduct of SQPs v8 - September 2019

Complaints about RAMA businesses

If you are concerned about the activities of a RAMA business but where the complaint can't be directed at a particular RAMA, please contact the VMD:

Inspections & Investigations Team
Veterinary Medicines Directorate
Woodham Lane
New Haw
Addlestone
Surrey
KT15 3LS
Tel. 01932 338475

Complaints about other professionals

If you feel you may have grounds to complain to the professional regulator of one of the other veterinary healthcare professionals, you can find more information on their websites:

 

Findings of the AMTRA Professional Standards Committee

Dorset SQP breaches professional standards